Returns & Refund Policy
Effective Date: June 4, 2026
At ANISONS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged during delivery.
- The product received is incorrect.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition.
- Original tags, packaging and accessories must be included.
- Proof of purchase is required.
2. Non-Returnable Items
Returns will not be accepted for:
- Products showing signs of use or damage caused by the customer.
- Products returned without original packaging.
- Customized or personalized products (if applicable).
- Products purchased during clearance or final sale promotions unless defective.
3. Return Process
To initiate a return:
Email: support@anisonsbags.com
Phone: +91 9137863190
Please provide:
- Order Number
- Product Name
- Reason for Return
- Images of the product (if damaged or defective)
Our support team will review your request and provide further instructions.
4. Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
5. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
We may request photographs of the product and packaging to verify the issue.
6. Return Shipping
If the return is approved due to a defect, damage or fulfillment error, return shipping costs may be covered by ANISONS.
For other approved returns, shipping charges may be deducted from the refund amount where applicable.
7. Contact Us
ANISONS
Email: support@anisonsbags.com
Phone: +91 9137863190
Location: Mumbai, Maharashtra, India